Booking FAQ's
Previous Bookings
We are very excited to launch this new system so here are a couple of things you need to know:
- All our existing bookings from the old calendar have now been migrated over to this new system. Important note: these were migrated up to the end of 2024. Regular hirers are required to ensure their regular bookings are made for 2025 onwards by using this system or contacting us. This has not been done for you and if you fail to renew your sessions for 2025, you are at risk of losing your regular slot
- The migration means our old Google calendar is no longer accessible and you should head to our new calendar located here
- To make a new booking, all you have to do is look for a suitable room and then select the request booking/book button, this will then direct you through our new booking process and enable to you to select all the slots you need as well as any additional equipment or services
- All new bookings created on this system will be subject to approval and payment as per our standard hire T&C's
- If you have any enquiries about a booking on this system, take a look at our FAQ's section below or please don't hesitate to contact us using our contact page here
We also have some amazing new photos and full venue tour which you can find in our floorplan page here
FAQ's
We have a couple of frequently asked questions which should help answer any common questions you might have.
However if you don't find what you are looking for, please use our contact page for further assistance
However if you don't find what you are looking for, please use our contact page for further assistance
Q I can't see any prices when trying to book a room, what am I doing wrong?
A Not to worry, you just need to make sure that when you are entering your booking details on the 2nd step, the Booking Group option is showing selected "Occasional Hirers". It should do this by default but if it hasn't, please make sure that option is selected from the drop down menu.
The other rates you see in the drop down are for other types of customers and are restricted for their use only, contact us if you want to learn more at [email protected]
Q Can I cancel a booking/session?
A The system will allow you to cancel an approved booking/session prior to 7 days before it is due to take place and no invoice has been issued. You can do this within your account area.
If you need to cancel within 7 days or after an invoice has been issued, please contact us at [email protected]
Q Do you take a deposit?
A For all occasional hirers we will take a refundable £50 deposit for each daytime session (before 6pm) and a £100 refundable deposit for each evening session within your booking. These deposits are refundable on the condition you meet all our T&C's during your booking. Note the invoice for your deposit will be sent within 1 working day of your booking being approved so please make sure you look out for this and make payment as soon as possible in order to secure your booking.
If you intend on making a repeat booking, you may be better suited to our regular hirer rates. If so please contact us at [email protected] to find out more.
Q Can I have a bouncy castle in the Main Hall, and if so what is the maximum height it can be?
A Yes – as long as it is from a reputable and insured company. The maximum height is 8ft 4in.
Q What should I do with my rubbish?
We request that you collect and take any rubbish with you and that you should come prepared to do this as we do not include waste disposal in our room rates.
Q Do you have a copy of the room rates available for download?
A Yes – you can download a copy of our current room rates here. Note the regular/charity rate is not available to new customers on Lemon until verified by the LBCC team. To discuss this, please contact us at [email protected]
Q Can I get in earlier than my booked time?
A Only half an hour earlier for main hall bookings and 15 minutes for other rooms, otherwise you must pay for extra time. We need to allow other groups time to set up or clear away, and for cleaning.
A Not to worry, you just need to make sure that when you are entering your booking details on the 2nd step, the Booking Group option is showing selected "Occasional Hirers". It should do this by default but if it hasn't, please make sure that option is selected from the drop down menu.
The other rates you see in the drop down are for other types of customers and are restricted for their use only, contact us if you want to learn more at [email protected]
Q Can I cancel a booking/session?
A The system will allow you to cancel an approved booking/session prior to 7 days before it is due to take place and no invoice has been issued. You can do this within your account area.
If you need to cancel within 7 days or after an invoice has been issued, please contact us at [email protected]
Q Do you take a deposit?
A For all occasional hirers we will take a refundable £50 deposit for each daytime session (before 6pm) and a £100 refundable deposit for each evening session within your booking. These deposits are refundable on the condition you meet all our T&C's during your booking. Note the invoice for your deposit will be sent within 1 working day of your booking being approved so please make sure you look out for this and make payment as soon as possible in order to secure your booking.
If you intend on making a repeat booking, you may be better suited to our regular hirer rates. If so please contact us at [email protected] to find out more.
Q Can I have a bouncy castle in the Main Hall, and if so what is the maximum height it can be?
A Yes – as long as it is from a reputable and insured company. The maximum height is 8ft 4in.
Q What should I do with my rubbish?
We request that you collect and take any rubbish with you and that you should come prepared to do this as we do not include waste disposal in our room rates.
Q Do you have a copy of the room rates available for download?
A Yes – you can download a copy of our current room rates here. Note the regular/charity rate is not available to new customers on Lemon until verified by the LBCC team. To discuss this, please contact us at [email protected]
Q Can I get in earlier than my booked time?
A Only half an hour earlier for main hall bookings and 15 minutes for other rooms, otherwise you must pay for extra time. We need to allow other groups time to set up or clear away, and for cleaning.
Q Must I clear away and clean before I leave?
A Yes. The room/hall must be left as you found it. Cleared and clean. Brooms and brushes are available in the Main Hall chair store
A Yes. The room/hall must be left as you found it. Cleared and clean. Brooms and brushes are available in the Main Hall chair store
Q Can I access the WiFi and how?
A Yes – just ask and we will give you the password. It is also displayed around the centre on signs so keep an eye out for them.
Q How do I access the PA system?
A The Main Hall has a ceiling PA system, controlled by a wall mounted unit on the stage. Radio microphones and a cable microphone are available for Hirers free of charge. Just ask when booking the Main Hall. The Main Hall PA is also equipped with Hearing Loop. You can download our Helpsheet.
A Yes – just ask and we will give you the password. It is also displayed around the centre on signs so keep an eye out for them.
Q How do I access the PA system?
A The Main Hall has a ceiling PA system, controlled by a wall mounted unit on the stage. Radio microphones and a cable microphone are available for Hirers free of charge. Just ask when booking the Main Hall. The Main Hall PA is also equipped with Hearing Loop. You can download our Helpsheet.
Q Can I use my own music - for example from an iOS/Android device?
A Yes for main hall bookings, any device which outputs via a 3.5mm AUX cable can use the main hall PA system. Just plug the device into the wall unit with a AUX cable (you will need to bring one) - the wall unit is located at the back of the stage - and follow the Helpsheet.
A Yes for main hall bookings, any device which outputs via a 3.5mm AUX cable can use the main hall PA system. Just plug the device into the wall unit with a AUX cable (you will need to bring one) - the wall unit is located at the back of the stage - and follow the Helpsheet.
Q What cutlery and crockery is available to hire?
A There are at least 100 place setting of each in stock. Please check with us to see what is available - it is very important to check availability before hiring. All kitchens have a number of cups available for tea/coffee making.
A There are at least 100 place setting of each in stock. Please check with us to see what is available - it is very important to check availability before hiring. All kitchens have a number of cups available for tea/coffee making.
Q How many tables and chairs are available?
A You can check this list here. Please check availability with us before hiring – others may need some also!
Q When do I need the alcohol licence?
A You must add the alcohol licence to your booking as well as named responsible adult (over 25) who will be in attendance for the entire session, when you intend to sell alcohol during your session. You will need to remain compliant at all times with our licence and will be fully accountable for this.
If you intend to bring alcohol to consume only, a licence is not required but you will be fully accountable for remaining complaint with the law and consumption of alcohol by those of the legal age.
Q Do I have to use this online system to make a booking?
A Whilst we've attempted to ensure our new online booking system is as easy as possible to use and make a booking. We appreciate there are some customers who may prefer to complete and submit a paper form. We can of course accommodate this and you can download a paper form by clicking here. Whilst completing the form you will need to indicate which room/equipment you'd like to book of which you can view the details here.
Please then either post your completed form to the centre addressed to the Bookings Secretary or email it to us at [email protected]. Or alternatively your are welcome to leave a voicemail on our telephone answer service and a member of the team will get back to you, the number is 01327 844753
A You can check this list here. Please check availability with us before hiring – others may need some also!
Q When do I need the alcohol licence?
A You must add the alcohol licence to your booking as well as named responsible adult (over 25) who will be in attendance for the entire session, when you intend to sell alcohol during your session. You will need to remain compliant at all times with our licence and will be fully accountable for this.
If you intend to bring alcohol to consume only, a licence is not required but you will be fully accountable for remaining complaint with the law and consumption of alcohol by those of the legal age.
Q Do I have to use this online system to make a booking?
A Whilst we've attempted to ensure our new online booking system is as easy as possible to use and make a booking. We appreciate there are some customers who may prefer to complete and submit a paper form. We can of course accommodate this and you can download a paper form by clicking here. Whilst completing the form you will need to indicate which room/equipment you'd like to book of which you can view the details here.
Please then either post your completed form to the centre addressed to the Bookings Secretary or email it to us at [email protected]. Or alternatively your are welcome to leave a voicemail on our telephone answer service and a member of the team will get back to you, the number is 01327 844753